Capri & Friends - Shipping and Return Policy
Effective Date: [Januar 01, 2024]
Thank you for choosing Capri & Friends for your shopping needs. To ensure a smooth and transparent shopping experience, we have outlined our shipping and return policy below:
Order Processing Time:
- Orders will be processed within 1-2 business days.
- Please note that orders are not processed or shipped on weekends or holidays.
- Capri & Friends partners with reliable shipping carriers to deliver your orders promptly.
- Shipping rates are calculated based on the weight of your order and the destination.
- Free shipping may be available for qualifying orders. Check the promotion details during checkout.
- Once your order is shipped, a tracking number will be provided to monitor the delivery status.
- Capri & Friends currently offers international shipping. Additional fees and delivery times may apply.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Returns must be initiated within 30 days of the purchase date.
- All returns will be handled by designated third-party services, including Amazon Returns.
- Customers are required to follow the instructions provided by the third-party service for a streamlined return process.
- Prior authorization may be necessary for returns. Please contact our customer service to initiate the return process and obtain authorization.
Refund Processing Time:
- Refunds will be processed promptly upon receiving and inspecting the returned item.
- Please allow 5-7 business days for the refund to reflect in your account.
Return Shipping Costs:
- Return shipping costs may be deducted from the refund amount, unless the return is due to our error or a defective product.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service within 7 days of receiving the product.
- Currently, Capri & Friends does not facilitate exchanges. If you need a different item, please initiate a return and place a new order.