Return Policy

Capri & Friends - Return Policy

Effective Date: [Januar 1, 2024]

Thank you for choosing Capri & Friends for your shopping needs. To ensure a hassle-free and convenient return process, we’ve outlined our return policy below:

Returns:

Return Eligibility:

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  • Returns must be initiated within 30 days of the purchase date.

Third-Party Returns:

  • All returns for Capri & Friends products will be facilitated by designated third-party services, including Amazon Returns.
  • Customers are required to follow the instructions provided by the third-party service for a streamlined return process.

Return Authorization:

  • Prior authorization may be necessary for returns. Please contact our customer service to initiate the return process and obtain authorization.

Refund Processing Time:

  • Refunds will be processed promptly upon receiving and inspecting the returned item.
  • Please allow 5-7 business days for the refund to reflect in your account.

Return Shipping Costs:

  • Return shipping costs may be deducted from the refund amount, unless the return is due to our error or a defective product.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer service within 7 days of receiving the product.

Exchanges:

  • Capri & Friends does not facilitate direct exchanges. If you need a different item, please initiate a return and place a new order.

Contact Us:

For any inquiries or concerns regarding our return policy, please reach out to our customer service:

Please note that this policy is subject to change without notice. It is your responsibility to review this policy periodically.

By making a purchase from Capri & Friends, you acknowledge and agree to abide by the terms outlined in this return policy, including the utilization of third-party services for all returns